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POBF Lesson 1


Abbreviation A shortened form of a word or phrase.
Active Being energized or prepared
Aggressive Communication Style Is a method of expressing needs and desires that does not take in to account the welfare of others.
Analyzers Detailed, oriented people, and are logical
Analyzers' Non-Verbal Behaviors Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions
Assertive Communication Style Is the ability to express positive and negative ideas and feelings in an open, honest and direct way.
Brainstorming To think of multiple ideas related to a topic
Collaborators Easy going people and are easy to convince
Collaborators' Non-Verbal Behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone
Constructive Criticism Helping another person out by telling them their defects in a helpful manner
Controllers People that take charge and are hard to convince
Controllers' Non-Verbal Behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
Criticism To judge a person by looking at their every flaw
Customer A buyer
Customer Relations AKA Customer Service Helping out a customer if things go wrong
Defensive Protecting one-self
Detached Separate or disconnected.
Enunciate Say or pronounce clearly
Etiquette Polite behavior in society or among members of a particular profession or group.
Formative Evaluation Ensures that an activity program is appropriate
Impact Evaluation Often serve an accountability purpose to determine if and how well a program worked
Involved Being really into some
Need (Target Audience) Know what they need to hear
Non-Verbal Facial expressions, body language, and posture
Objective A target aimed at
Passive Accepting or allowing what happens or what others do, without active response or resistance.
Specificity (Target Audience) The quality of belonging or relating uniquely to a particular subject.
Strategy (Target Audience) Helps connect to your target audience
Verbal Talking, Speaking, Communication
Sympathize Feelings of pity and sorrow for someone else's misfortune.
Socializers' Non-Verbal Behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. Target audience. A particular group at which a film, book, advertising campaign, etc., is aimed.
Research (Target Audience) Know your target audience
Reflection Serious thought or consideration.
Professional A person engaged or qualified in a profession
Process Evaluation Determines whether program activities have been implemented as intended
Passive Aggressive Communication Style Behaviors are those that involve acting indirectly aggressive rather than directly aggressive.
Passive Communication Style Is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs
Created by: kimberlinnaaa



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