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POBF Vocabulary unit
Vocabulary
| Question | Answer |
|---|---|
| Abbreviation | a shortened form of a word or phrase |
| Active | The listener gives full attention and focuses on what is being said |
| Aggressive Communication style | Is direct in expressing their needs,desires, and opinion giving little or no thought to the persons feelings |
| Analyzers | Detail-oriented and logical |
| Analyzers'non-verbal behaviors | Cautious , logical thinkers, soft spoken, monotone voice, limited eye contact and facial expressions |
| Assertive communication style | Clearly and direct express my needs, desires and opinion in a way which is considerate of others |
| Brainstorming | A group of problem solving technique in which members sit around a list of ideas and possible solutions to a problem |
| Collaborators | Easy-Going,Revelations-oriented, and enjoy working with people to work towards a consensus |
| Collaborators'non-verbal behaviors | Apear relaxed, ask a lot of questions, have a win-win attitude,hesitant to make decisions and highly emotional with a positive attitude |
| Constructive Criticism | Offering valid and well-reasoned opinions about the others work about the work of others, usually involving positive and negative comments, in a friendly manner rather than opposition |
| Controllers | Take charge and want to control of themselves and others and situations. Task-oriented, drivers and are only focused on the end goal |
| Controllers'non-verbal behavior | Direct, prefer to be in control |
| Criticism | Pointing faults or shortcomings |
| Customer | Some one who pays for goods and services |
| Customer Relations AKA customer service | Refers to the way a business communicates and interacts with the public to gain and retain customers |
| Defensive | Attempting to justify or defend;or deterring aggression |
| Detached | The listener withdraws from the speaking/listing exchange and becomes the object of the speakers message rather that its receiver |
| Enunciate | Speak or state clearly |
| Etiquette | Socially acceptable behavior |
| Formative evaluation | Evaluate prior to and during the speaking |
| Impact evaluation | What are some other things will/could happen |
| Involved | The listener gives most of his or her attention to the speakers words and intention. This person effects on the messenger |
| Need(target audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey |
| Non-verbal | Not involving or using words, or speech(ex using hand motions, facial expressions, postures) |
| Objective | When somethings is based on facts not on personal feelings, fictional matter, or interpretation |
| Passive | The listener receives information as thought being talked to rather than as being an equal partner in the speaking/listening |
| Specificity(target audience) | You know the audience within your organization by leading and identifying your specific goal while at the same time |
| Strategy(target audience) | Dressing your target audience your target audience based on your research and its needs that will help you better communicate |
| Verbal | Communication in the form of words |
| Sympathize | To agree with sentiment or with opinions |
| Socializer'non-verbal | Outspoken, quick to make decision, assertive, fast talker, express how they're feeling through gestures, facial expressions |
| Research(target audience) | One way to ensure that you know your target audience in business communication is to thoroughly research your consumers |
| Reflections | Serious thought or consideration |
| Professional | Exhibiting a courteous conscientious, and generally businesslike manner in the work place |
| Process evaluation | Help employees/customers see how an ideas is achieved |
| Passive aggressive communication style | of or denoting a type of behavior or personality characterized by indirect resistance to the demands of others and an avoidance of direct confrontation, as in procrastinating, pouting, or misplacing important materials |
| Passive communication style | a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs |
Created by:
Stuart G.
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