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POBF Lesson 1
Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | shortened form of a word or phase |
| Active | engaging or ready to engage in physically energetic pursuits. |
| Aggressive communication style | a method of expressing needs and desires that does not take in to account the welfare of others. |
| Analyzers | detail-oriented and logical |
| Analyzers' non-verbal behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions |
| Assertive communication style | individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others. |
| Brainstorming | a group of people solving technique in which members sit around a list ideas and possible solutions to problem |
| Collaborators | a person who works jointly on an activity or project; an associate. |
| Collaborators' non-verbal behaviors | behaviors that transmit something about how the group members collaborate |
| Constructive criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one |
| Controllers | a person or thing that directs or regulates something. |
| Controllers' non-verbal behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
| Criticism | pointing out faults or shortcomings |
| Customer | someone who pays for goods and services |
| Customer relations AKA customer service | refers to the way a business communicates and interact with the public to gain and retain customers |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Detached | separate or disconnected. |
| Enunciate | speak or state clearly |
| Etiquette | socially acceptable behavior |
| Formative evaluation | evaluate prior to and during implementation of the idea |
| Impact evaluation | what are some other things that this will/could impact? |
| Involved | the listener gives the most of his or her attention to the speaker's words and intentions. |
| Need (Target audience) | knowing your target audience involves knowing the specific needs of the audience an not just the message you want to |
| Non-Verbal | not involving or using words or speech |
| Objective | a person not influenced by personal feelings or opinions in considering or representing facts |
| Passive | the listener receives information as through being talked to rather than as being an equal partner in speaking/listening. |
| Specificity (Target audience) | based on factors like age, location, income and more. |
| Strategy (Target audience) | a plan to reach customers and ensure business success |
| Verbal | communication in the form of words |
| Sympathize | to feel or express sympathy or compassion |
| Socializes' non-verbal behaviors, | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures and facial |
| Research (Target audience) | one way to ensure that you know your target audience in business communications is through research |
| Reflection | serious thought or consideration |
| Professional | exhibiting a courteous, conscientious, and generally business like manner in the workplace |
| Process evaluation | help employees/customers see how an idea is achieved. |
| Passive Aggressive communication style | i indirectly make sure that others are aware of my needs, desires, and opinions and give little or no thought to theirs |
| Passive communication style | i do not express my needs, desires, and opinions directly and i put others needs above my own |
Created by:
tishaterry
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