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POBF Lesson 1
Vocabulary
| Term | Definition |
|---|---|
| abbreviation | a shortened form of a word or phrase. |
| Active | The listener gives full attraction and focuses on what is being said |
| aggressive communication style | In direct expressing their needs, desires and opinions giving little or no thought to others peoples feelings |
| analyzers | a person or device that analyses given data. |
| analyzers' non-verbal behaviors | Cautious, logical thinkers,soft-spoken,monotone voice, limited eye contact and facial expression |
| assertive communication style | express their own needs, desires, ideas and feelings, while also considering the needs of others |
| Brainstorming | a group of problem solving technique in which members sit around a list of ideas and possible solutions to a problem. |
| Collaborators | a person who works jointly on an activity or project; an associate. |
| collaborators non-verbal behaviors | |
| Constructive criticism | Offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional |
| Controllers | a person in charge of an organization's finances. |
| Constructive criticism | the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| Controllers' non-verbal behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion 1111 |
| Criticism | Pointing out faults or shortcomings. |
| Customer | Someone who pays for goods and services. |
| Customer relations | the process and manner by which a business develops, establishes, and maintains relationships with its customers |
| AKA customer service | Refers to the way a business communicates and interacts with the public to gain and retain customers. |
| Defensive | Attempting to justify or defend; deterring aggression or attack. |
| Detached | The listener withdraws from speaking-listening |
| Enunciate | Speak or state clearly. |
| Etiquette | Socially acceptable behavior. |
| Formative evaluation | Evaluate prior to and during implementation of an idea |
| impact evaluation | Measure program effectiveness in the target audiance |
| involved | The listeners gives mort of his or her attention to the soeaker's words and intentions. This person reflects on the message to a person |
| Need(Target audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to send |
| Non-verbal | |
| Objective | |
| Passive | The listener receives information as though being talked to rather than as being an equal partner in the speaking/listening |
| Specificity (Target audience) | You know the audience within your organization by learning and identifying your specifically goal while, at the same time |
| Strategy(Target audience) | addressing your target audience based on your research and it's needs that will help you to better communicate |
| Verbal | Communication in the form of words |
| Sympathize | To feel or express sympathy or compassion |
| socializers' non-verbal behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how many there feeling through gestures, facial expressions |
| Research (Target audience) | One way you know that your target audience in business communicates is to thoroughly research your |
| Reflection | Serious thought or consideration |
| Professional | Exhibiting a courteous, and generally business like manner in the workplace. |
| Process evaluation | Help employees/customers see how an idea achieved |
| Passive aggressive | |
| communication style | |
| passive communication style |
Created by:
amen7902
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