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POBF Lesson 1
Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase |
| Active | engaging or ready to engage in physically energetic pursuits. |
| Aggressive communication style | a method of expressing needs and desires that does not take in to account the welfare of others |
| Analyzers | a person or device that analyses given data |
| Analyzers non-verbal behaviors | |
| Assertive communication style | the ability to express positive and negative ideas and feelings in an open, honest and direct way. |
| Brainstorming | a group problem solving technique in which members sit around a list ideas and possible solutions to a problem. |
| Collaborators | a person who works jointly on an activity or project |
| Collaborators non-verbal behavior | |
| Constructive criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner other than an Opposition |
| controllers | a person or thing that directs or regulates something. |
| Controllers non-verbal behavior | direct,prefer to be in control, sense of urgency, louder volume and express limited to no emotions |
| Criticism | pointing out faults or shortcomings |
| Customer | someone who pays for goods and services |
| Customer relations AKA customer service | refers to the way business communicates and interacts with the public to gain and retain customers |
| Defensive | attempting to justify or defend |
| Detached | separate or disconnected |
| Enunciated | speak or state clearly |
| Etiquette | socially acceptable behavior |
| Formative evaluation | intended to foster development and improvement within an ongoing activity |
| Impact evaluation | assesses the changes that can be attributed to a particular intervention, such as a project, program or policy, both the intended ones, as well as ideally the unintended ones. |
| Involved | difficult to comprehend; complicated. |
| Need( target audience) | are the customers most likely to purchase your products |
| Non-verbal | not involving or using words or speech. |
| Objective | (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts. |
| Passive | accepting or allowing what happens or what others do, without active response or resistance. |
| Specificity (target audience) | A target audience is a specific group of consumers that will be the most receptive to your products, services, and promotions |
| Strategy (target audience) | is a strategy that breaks a large market into smaller segments to concentrate on a specific group of customers within that audience |
| Verbal | relating to or in the form of words. |
| Sympathize | feel or express sympathy |
| socializes non-verbal behavior | participate in social activities; mix socially with others |
| research (target audience) | the systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions. |
| reflection | the throwing back by a body or surface of light,heat,or sound without absorbing it |
| professional | relating to or connected with a profession |
| process evaluation | focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model |
| passive aggressive | of or denoting a type of behavior or personality characterized by indirect resistance to the demands of others and an avoidance of direct confrontation, as in procrastinating, pouting, or misplacing important materials. |
| communication style | a way in which they interact and exchange information with others |
| passive communication style | is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs |
Created by:
Ramirez01
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