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POBF Lesson 1
Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase. |
| active | pursuing an occupation or activity at a particular place or in a particular way. |
| aggressive communication style | individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. |
| analyzers | person or device that analyses given data. |
| analyzers non-verbal behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions |
| assertive communication style | features an open communication link while not being overbearing |
| brainstorming | group discussion to produce ideas or solve problems. |
| collaborators | a person who works jointly on an activity or project; an associate. |
| collaborators non-verbal behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| constructive criticism | the process of offering valid opinions about the work of others, usually involving both positive and negative comments |
| controllers | People that take charge and are hard to convince |
| controllers non-verbal behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| customer | a person or thing of a specified kind that one has to deal with. |
| customer relations AKA customer service | the support you offer your customers — both before and after they buy and use your products or services |
| defensive | used or intended to defend or protect. |
| detached | separate or disconnected. |
| enunciate | express (a proposition, theory, etc.) in clear or definite terms.say or pronounce clearly. |
| etiquette | the customary code of polite behavior in society or among members of a particular profession or group. |
| formative evaluation | method for judging the worth of a program while the program activities are forming |
| impact evaluation | assessment of how the intervention being evaluated affects. |
| involved | difficult to comprehend; complicated. |
| need (target audience) | Know what they need to hear |
| strategy (target audience) | Helps connect to your target audience |
| verbal | relating to or in the form of words. |
| sympathize | feel or express sympathy. |
| socializes' non-verbal behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| research (target audience) | the specific group of people you want to reach with your marketing message. |
| reflection | the throwing back by a body or surface of light, heat, or sound without absorbing it. |
| professional | worthy of or appropriate to a professional person; competent ,skillful, or assured. |
| process evaluation | focuses on the first three segments of the logic model |
| passive aggressive communication style | express their anger by subtly undermining the object (real or imagined) of their resentments. |
| passive communication style | individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and meeting their needs. |
Created by:
aisa.yek
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