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POBF Lesson 1
Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | shortened from of a word or phrase |
| Active | engaging or ready to engage |
| Aggressive Communication Style | individuals expressing their opinions in a such a way that violates others |
| Analyzers | a person that examines given data in detail |
| Analyzers' Non-Verbal Behaviors | a tool that visualizes data and gives feedback to users on how they could improve in a certain context |
| Assertive Communication Style | features an open communication link while not being overbearing |
| Brainstorming | a group problem solving technique in which members sit around and list ideas and possible solutions to a problem |
| Collaborators | a person who works jointly on an activity or project |
| Collaborators' Non-Verbal Behaviors | behaviors that transmit something about how the group members collaborate |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments,. in a friendly manner rather than an oppositional one |
| Controllers | someone who exerts dominance when communicating |
| Controllers' Non-Verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume, express limited to no emotion |
| Criticism | pointing out faults and shortcomings |
| Customer | someone who pays for goods and services |
| Customer Relations | refers to the way a business communicates and interacts with the public to gain and retain customers |
| Defensive | attempting to justify or defend;deterring aggression or attack |
| Detached | not jointed to another on either side |
| Enunciate | speak or state clearly |
| Etiquette | socially acceptable behavior |
| Formative Evaluation | evaluate prior to and during implementation of the idea |
| Impact Evaluation | What are some other things that this will/could impact? |
| Involved | The listener gives most of his or her attention to the speaker's words and intentions. |
| Need (target audience) | Knowing your target audience involves knowing the specific needs of the audience an not just the message you want to convey. |
| Non-Verbal | not involving or using words or speech |
| Objective | a person not influenced by personal feelings or opinions in considering or representing facts |
| Passive | The listener receives information as though being talked to rather than as being an equal partner in speaking/listening. |
| Specificity (target audience) | based on factors like age, location, income, and more |
| Strategy (target audience) | a plan to reach customers and ensure business success |
| Verbal | communication in the form of words |
| Sympathize | to feel or express sympathy or compassion |
| Socializers' Non-Verbal Behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures and facial expressions |
| Research (target audience) | One way to ensure that you know your target audience in business communications is through research. |
| Reflection | serious thought or consideration |
| Professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace. |
| Process Evaluation | Help employees/customers see how an idea is achieved. |
| Passive Aggressive Communication Style | I indirectly make sure that others are aware of my needs, desires, and opinions and give little or no thought to theirs. |
| Passive Communication Style | I do not express my needs, desires, and opinions directly and I put others needs above my own. |
Created by:
omtedder
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