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POBF Lesson 1.01
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase. |
| Active | engaging or ready to engage in physically energetic pursuits. |
| Aggressive Communication Style | which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. |
| Analyzers | a person or device that analyses given data. |
| Analyzers' Non-verbal Behaviors | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions. |
| Assertive Communication Style | Thought to be the most effective form of communication, the assertive communication style features an open communication link while not being overbearing. |
| Brainstorming | group discussion to produce ideas or solve problems. |
| Collaborators | a person who works jointly on an activity or project; an associate. |
| Collaborators' Non-verbal Behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive Criticism | Constructive criticism is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| Controllers | a person or thing that directs or regulates something. |
| Controllers' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
| Criticism | Pointing out faults or shortcomings |
| Customer | Someone who pays for goods or services |
| Customer Relations | Refers to the way a business communicates and interacts with the public to gain and retain customers. |
| Detached | The ___________________ listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver. |
| Enunciate | Speak or state clearly |
| Etiquette | Socially acceptable behavior |
| Formal Evaluation | Evaluate prior to and during implementation of an idea. |
| Impact Evaluation | What are some other things that this will/could impact? |
| Involved | The ___________________ listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (Target Audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. |
| Non-verbal | Not involving or using words or speech (Ex. Hand motions, facial expressions, posture) |
| Objective | When something is based on facts not personal feelings, fictional matter, or interpretation |
| Passive | accepting or allowing what happens or what others do, without active response or resistance. |
| Passive Aggressive Communication Style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs. |
| Passive Communication Style | I do not express my needs, desires and opinions directly and I put others' needs above my own. |
| Process Evaluation | Help employees/customers see how an idea achieved. |
| Professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Research (Target Audience) | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| Socializers | Outgoing people who thrive on change and meeting people |
| Socializers' Non-verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| Specificity (Target Audience) | You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. |
| Strategy (Target Audience) | Addressing your target audience based on your research and its needs should allow you to develop a _________________ that will help you to better communicate as well |
| Sympathize | To feel or express sympathy or compassion |
| Target Audience | A particular group at which a film, book, advertising campaign, etc., is aimed |
| Verbal | Communication in the form of words |
| Defensive | Attempting to justify or defend; deterring aggression or attack |
| Reflection | Serious thought or consideration. |
Created by:
HollanderB
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