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POBF Lesson 1.01

Buisness Vocab 1.01

TermDefinition
Abbreviation a shortened form of a word or definition
Active listener gives full attention to listening when others are talking and focuses on what is being said
Aggressive Communication Style I am direct in expressing my needs, desires and opinions giving little or no thought to other people's feelings
Analyzers Detail-oriented and logical
Analyzers' Non-verbal Behaviors Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions
Assertive Communication Style I clearly and directly express my needs, desires and opinions in a way which is considerate of others
Brainstorming A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
Collaborators Easy Going people
Collaborators' Non-verbal behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone
Constructive criticism Offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one
Controllers Take charge people
Controllers' Non-verbal Behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
Criticism Pointing out faults or shortcomings
Customer Someone who pays for goods or services
Defensive Attempting to justify or defend; deterring aggression or attack
Detached listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver
enunciate Speak or state clearly
etiquette Socially acceptable behavior
formative evaluation Evaluate prior to and during implementation of an idea
impact evaluation What are some other things that this will/could impact?
involved listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
need (target audience) Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey
objective When something is based on facts not personal feelings, fictional matter, or interpretation
passive listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's
passive aggressive communication style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs
passive communication style I do not express my needs, desires and opinions directly and I put others' needs above my own
process evaluation Help employees/customers see how an idea achieved.
professional Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
reflection Serious thought or consideration
research (target audience) One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand
socializers Outgoing people who thrive on change and meeting people
socializers' Non-verbal Behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone
specificity (target audience) You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message
strategy (target audience) Addressing your target audience based on your research and its needs should allow you to develop a strategy that will help you to better communicate as well
sympathize To feel or express sympathy or compassion
target audience A particular group at which a film, book, advertising campaign, etc., is aimed
verbal Communication in the form of words
Created by: 9404101