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POBF Lesson 1.01
Buisness Vocab 1.01
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or definition |
| Active | listener gives full attention to listening when others are talking and focuses on what is being said |
| Aggressive Communication Style | I am direct in expressing my needs, desires and opinions giving little or no thought to other people's feelings |
| Analyzers | Detail-oriented and logical |
| Analyzers' Non-verbal Behaviors | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions |
| Assertive Communication Style | I clearly and directly express my needs, desires and opinions in a way which is considerate of others |
| Brainstorming | A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| Collaborators | Easy Going people |
| Collaborators' Non-verbal behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
| Constructive criticism | Offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one |
| Controllers | Take charge people |
| Controllers' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | Pointing out faults or shortcomings |
| Customer | Someone who pays for goods or services |
| Defensive | Attempting to justify or defend; deterring aggression or attack |
| Detached | listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver |
| enunciate | Speak or state clearly |
| etiquette | Socially acceptable behavior |
| formative evaluation | Evaluate prior to and during implementation of an idea |
| impact evaluation | What are some other things that this will/could impact? |
| involved | listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| need (target audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey |
| objective | When something is based on facts not personal feelings, fictional matter, or interpretation |
| passive | listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's |
| passive aggressive communication style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs |
| passive communication style | I do not express my needs, desires and opinions directly and I put others' needs above my own |
| process evaluation | Help employees/customers see how an idea achieved. |
| professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| reflection | Serious thought or consideration |
| research (target audience) | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand |
| socializers | Outgoing people who thrive on change and meeting people |
| socializers' Non-verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
| specificity (target audience) | You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message |
| strategy (target audience) | Addressing your target audience based on your research and its needs should allow you to develop a strategy that will help you to better communicate as well |
| sympathize | To feel or express sympathy or compassion |
| target audience | A particular group at which a film, book, advertising campaign, etc., is aimed |
| verbal | Communication in the form of words |
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