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POBF lesson 1.01
lesson 1.01 vocabulary
| Term | Definition |
|---|---|
| abbreviation | a shortened form of a word of phrase |
| active | pursuing an occupation or activity at a particular place or in a particular way. |
| aggressive communication style | An aggressive person behaves as if their needs are the most important, as though they have more rights, and have more to contribute than other people. |
| analyzers | Detailed, oriented people, and are logical |
| analyzers non-verbal behaviors | Sounds, languages, and a tone of voice |
| assertive communication style | I clearly and directly express my needs, desires and opinions in a way which is considerate of others. |
| brainstorming | A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| collaborators | Easy going people and are easy to convince |
| collaborators non-verbal behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| constructive criticism | Constructive criticism is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| controllers- | Take charge people |
| controllers non-verbal behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| controllers | People that take charge and are hard to convince |
| defensive | Attempting to justify or defend; deterring aggression or attack |
| detached | The listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver. |
| enunciate | Speak or state clearly |
| etiquette | Socially acceptable behavior- |
| formative evaluation | Evaluate prior to and during implementation of an idea. |
| impact evaluation | What are some other things that this will/could impact? |
| involved | The listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| need (target audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. This is... |
| objective | When something is based on facts not personal feelings, fictional matter, or interpretation |
| passive | The listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's, this listener is usually at |
| passive aggressive communication style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs. |
| process evaluation | Help employees/customers see how an idea achieved. |
| professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| reflection | Serious thought or consideration. |
| research (target audience) | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand |
| socializers | Outgoing people who thrive on change |
| socializers non-verbal behaviors | verbal behaviors-Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| specificity (target audience) | Allows you to talk to more than one group |
| strategy (target audience) | Helps connect to your target audience |
| sympathize | To feel or express sympathy or compassion |
| target audience | A particular group at which a film, book, advertising campaign, etc., is aimed. |
| verbal | Communication in the form of words |
Created by:
mew m
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