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POBF lesson 1.01

lesson 1.01 vocabulary

abbreviation a shortened form of a word of phrase
active pursuing an occupation or activity at a particular place or in a particular way.
aggressive communication style An aggressive person behaves as if their needs are the most important, as though they have more rights, and have more to contribute than other people.
analyzers Detailed, oriented people, and are logical
analyzers non-verbal behaviors Sounds, languages, and a tone of voice
assertive communication style I clearly and directly express my needs, desires and opinions in a way which is considerate of others.
brainstorming A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
collaborators Easy going people and are easy to convince
collaborators non-verbal behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
constructive criticism Constructive criticism is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
controllers- Take charge people
controllers non-verbal behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
controllers People that take charge and are hard to convince
defensive Attempting to justify or defend; deterring aggression or attack
detached The listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver.
enunciate Speak or state clearly
etiquette Socially acceptable behavior-
formative evaluation Evaluate prior to and during implementation of an idea.
impact evaluation What are some other things that this will/could impact?
involved The listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
need (target audience) Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. This is...
objective When something is based on facts not personal feelings, fictional matter, or interpretation
passive The listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's, this listener is usually at
passive aggressive communication style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs.
process evaluation Help employees/customers see how an idea achieved.
professional Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
reflection Serious thought or consideration.
research (target audience) One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand
socializers Outgoing people who thrive on change
socializers non-verbal behaviors verbal behaviors-Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
specificity (target audience) Allows you to talk to more than one group
strategy (target audience) Helps connect to your target audience
sympathize To feel or express sympathy or compassion
target audience A particular group at which a film, book, advertising campaign, etc., is aimed.
verbal Communication in the form of words
Created by: mew m



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