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POBF Lesson 1.01
Lesson 1.01 Vocabulary
| Term | Definition |
|---|---|
| Abbreviation | A shortened form of a word or phrase |
| Active | A customer making a purchase |
| Aggressive Communication Style | Individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. |
| Analyzers | people who are detail oriented, logical thinkers who analyze others and situations. These people work best alone to come up with solutions, and therefore may take more time to make decisions and take action |
| Analyzer's Non-Verbal Behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions.Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions. |
| Assertive Communication Style | express their own needs, desires, ideas and feelings, while also considering the needs of others |
| Brainstorming | Group discussion to produce ideas or solve problems |
| collaborator's | a person who is easy going, relationship oriented, and enjoy working with people to work towards a consensus |
| Collaborators' Non-Verbal Behaviors | appear relaxed, ask ton of questions, appear hesitant. |
| Constructive Criticism | The process of offering valid and well reasoned opinions about the work of others, usually involving positive and negative comments, in a friendly manner rather than an oppositional one |
| Controllers | people who take charge and want control of themselves , others, and situations. task oriented drivers and are only focused on end goal. |
| Controllers' Non-Verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
| Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| Customer (customer service) | a person or organization that buys goods or services from a store or business, customer service is the assistance and advice provided by a company to those people who buy or use its products or services. |
| Defensive | a company or corporation whose sales remain stable during both economic upturns and down turns |
| Detached | separate or disconnected. |
| Enunciate | say or pronounce clearly. |
| Etiquette | the customary code of polite behavior in society or among members of a particular profession or group. |
| Formative Evaluation | a method for judging the worth of a program while the program activities are forming |
| Impact Evaluation | the process of determining, assessing and evaluating the potential effects of an interruption or stoppage of critical operations, functions and processes of the business due to an accident, emergency, or disaster. |
| Involved | being a part of something, whether it is a project or something for work |
| Need(Target Audience) | knowing what your target audience needs |
| Non-Verbal | not involving or using words or speech |
| Objective | a thing aimed at or sought; a goal. |
| Passive | these individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. |
| Passive Aggressive Communication Style | the passive-aggressive communicator is spiteful, while outwardly passive. |
| Passive Communication Style | individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. As a result, passive individuals do not respond overtly to hurtful or anger-inducing situations. |
| Process Evaluation | the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model. |
| Professional | relating to or connected with a profession. |
| Reflection | reflecting on your experience in order to learn from that experience. |
| Research (Target Audience) | a process of acquiring detailed information of all the areas of business and using such information in maximizing the sales and profit of the business |
| Socializers | people who are outgoing, thrive on change, and enjoy meeting people. they get their energy from others, and therefore work best when brainstorming with others to make a decision and take action. |
| Socializers' Non-Verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| Specificity (Target Audience) | the degree to which an asset can have use across multiple situations and purposes. |
| Strategy (Target Audience) | selecting and describing one or more target markets that a company's product or service will identify for business opportunities |
| Sympathize | a feeling of pity or sense of compassion |
| Target Audience | a particular group at which a film, book, advertising campaign, etc., is aimed. |
| Verbal | relating to or in the form of words. |
Created by:
gartenbergn
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