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POBF-Lesson 1.01
Lesson 1.01 Vocab
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or a phrase |
| Active | engaging or ready to engage in physically energetic pursuits |
| Aggressive Communication Styles | I am direct in expressing my needs, desires an opinions giving little or no thought to other people's feelings. |
| Analyzers | detailed,oriented people and are logical |
| Analyzers' Non-Verbal Behaviors | cautious,logical thinkers,soft spoken,monotone voice,limited eye contact,limited facial expressions |
| Assertive Communication Style | I clearly and directly express my needs, desires and opinions in a way which is considerate of others |
| Brainstorming | a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| Collaborators | easy going people and are easy to convince |
| Collaborators' Non-verbal Behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| Controllers | people that take charge and are hard to convince |
| Controllers' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | Pointing out faults or shortcomings |
| Customer | someone who pays for goods or services |
| Customer Relations (customer Service) | refers to the way a business communicates and interacts with the public to gain and retain customers. |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Detached | The listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver. |
| Enunciate | speak or state clearly |
| Formative Evaluation | ensure that an activity program is appropriate |
| Impact Evaluation | measure program effectiveness in the target audience |
| Involved | The listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need(targeted Audience) | know what they need to hear |
| Non-Verbal | facial expressions,body language,and posture |
| Objective | when something is based on facts not personal feelings, fictional matter, or interpretation |
| Passive | listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. |
| Passive Aggressive COmmunication Style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs. |
| Passive Communication Style | I do not express my needs, desires and opinions directly and I put others' needs above my own. |
| Process Evaluation | determines whether an activity or program is being implemented as intended |
| Professional | exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Reflection | Serious thought or consideration. |
| Research(Target Audience) | know your target audience |
| Etiquette | socially acceptable behavior |
| Socializers | outgoing people who thrive on change |
| Socializers' Non- verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| Specificity (Target Audience) | allows you to talk to more than one group |
| Strategy (Target Audience) | helps connect to your target audience |
| Sympathize | to feel or express sympathy or compassion |
| Target Audience | A particular group at which a film, book, advertising campaign, etc., is aimed. |
| Verbal | sounds,languages,and a tone of voice |
Created by:
James,A
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