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POBF- Lesson 1.01
lesson 1.01 vocab
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase |
| Active | the listener gives full attention to listening when others are talking and focuses on what is being said |
| Aggressive Communication Style | I am direct in expressing my needs, desires an opinions giving little or no thought to other people's feelings |
| Analyzers | detailed, orientated people, and are logical |
| Analyzers Non-verbal Behaviors | cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions |
| Assertive Communication Style | I clearly and directly express my needs, desires and opinions in a way which is considerate of others |
| Brainstorming | a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem |
| Collaborative | easy going people and easy to convince |
| Collaborators Non-Verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one |
| Controllers | people that take charge and are hard to convince |
| Controllers Non- Verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | pointing out faults or shortcomings |
| Customer | someone who pays for goods or services |
| Customer Relations (Customer Service) | refers to the way a business communicates and interacts with the public to gain and retain customers |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Detached | The listener withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver |
| Enunciate | speak or state clearly |
| Etiquette | socially acceptable behavior |
| Formative Evaluation | ensures that an activity program is appropriate |
| Impact Evaluation | measure program effectiveness in the target audience |
| Involved | the listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (Target Audience) | know what they need to hear |
| Non- Verbal | facial expressions, body language, posture |
| Objective | when something is based on facts not personal feelings, fictional matter, or interpretation |
| Passive | the listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speakers, this listener is usually. |
| Passive Aggressive Communication Style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs |
| Passive Communication Style | I do not express my needs, desires and opinions directly and I put others' needs above my own |
| Process Evaluation | determines whether program activities have been implemented as intended |
| Professional | exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Reflection | Serious thought or consideration |
| Research (target audience) | know your target audience |
| Socializers | outgoing people who thrive on change |
| Socializers Non-Verbal Behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
| Specificity (Target Audience) | allows you to talk to more than one group |
| Strategy (Target Audience) | helps connect to your target audience |
| Target Audience | a particular group at which a film, book, advertising campaign, etc., is aimed |
| Verbal | sounds, languages, and a tone of voice |
| Sympathize | to feel or express sympathy or compassion |
Created by:
gallowayi
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