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POBF Lesson 1.0.1
Vocabulary 1.0.1
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase. |
| Active | engaging or ready to engage in physically energetic pursuits. |
| Aggressive Communication Style | is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive. |
| Analyzers | An analyser or analyzer (see spelling differences) is a person or device that analyses given data. It examines in detail the structure of the given data and tries to find patterns and relationships between parts of the data. |
| Analyzers' Non-verbal behaviors | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions. |
| Assertive communication style | Assertive. Thought to be the most effective form of communication, the assertive communication style features an open communication link while not being overbearing. |
| Brainstorming | group discussion to produce ideas or solve problems. |
| Collaborators | a person who works jointly on an activity or project; an associate. |
| Collaborators' Non-verbal behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive Criticism | Constructive criticism is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| Controllers | a person in charge of an organization's finances. |
| Controllers' Non-verbal behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
| Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| Customer | a person or organization that buys goods or services from a store or business. |
| customer relations (customer service) | Refers to the way a business communicates and interacts with the public to gain and retain customers. |
| defensive | used or intended to defend or protect. |
| detached | separate or disconnected. |
| enunciate | Speak or state clearly |
| etiqette | Socially acceptable behavior |
| formative evaluation | Evaluate prior to and during implementation of an idea. |
| impact evaluation | What are some other things that this will/could impact? |
| involved | The ___________________ listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (target audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. This is... |
| objective | When something is based on facts not personal feelings, fictional matter, or interpretation |
| passive | The ___________________ listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's, this li |
| passive aggressive communication style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs. |
| process evaluation | Help employees/customers see how an idea achieved. |
| professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| reflection | Serious thought or consideration. |
| research (target audience) | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| socailizers | Outgoing people who thrive on change and meeting people |
| socailizers' non-verbal behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
| specificity (target audience) | You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. This is... |
| strategy (target audience) | Addressing your target audience based on your research and its needs should allow you to develop a _________________ that will help you to better communicate as well |
| sympathize | To feel or express sympathy or compassion |
| target audience | A particular group at which a film, book, advertising campaign, etc., is aimed. |
| verbal | Communication in the form of words |
Created by:
amatronec
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