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POBF lesson 1,01
vocab
| Term | Definition |
|---|---|
| Abbreviation | a shortened version of a word |
| active | engaging or participating in something |
| Aggressive Communication Style | expressing desires and needs without accounting for others welfare of others |
| Analyzers | person that analyzes data |
| Analyzers' Non-Verbal Behaviors | limited eye contact and facial expressions |
| Assertive Communication Style | expresses needs wants and desires while still taking account for others welfare |
| Brainstorming | producing ideas and or solutions |
| Collaborators | a person that works well and effectively with others |
| Collaborators' Non-Verbal Behaviors | good body language and eye contact |
| Constructive Criticism | criticism that is not supposed to put someone down but instead, help them learn and grow out of it |
| Controllers | someone that makes you feel bad about yourself so you give in to what they want |
| Controllers' Non-Verbal Behaviors | facial expressions and intense eye contact |
| Criticism | the disapproval of someone or somethings faults or errors |
| Customer | someone that buys a product |
| Customer Relations (customer service) | process and manner of a company maintaining, improving, and developing relationships with the customers |
| defensive | anxious or wanting to avoid criticism |
| enunciate | express or say something very clearly |
| etiquette | a customary code of polite behavior |
| formative evaluation | method for determining the worth of a program while the activities are going |
| impact evaluation | assessment of how the intervention values affects |
| involved | hard to understand or comprehend |
| need (target audience) | you need to appeal to your audience because it will help you sell more |
| non-verbal | not communicating with noise |
| objective | goal or what your trying to get |
| passive | accepting or allowing what happens, going with the flow |
| passive aggressive communication style | mutter to themselves and doesn't acknowledge their anger |
| passive communication style | doesn't assert for themselves, doesn't try to fight ideas |
| process evaluation | focuses on the implementation process and tries to evaluate how effectively the project was at the strategy laid out |
| professional | someone that is skillful or competent |
| reflection | serious thought or consideration |
| research (target audience) | the ways you will find out about your target audience whether it be surveys, or customer interview ect. |
| detached | separate or disconnected |
| socializers | a person that thrives off of other people and enjoys meeting people |
| socializers' Non-Verbal Behaviors | good eye contact, listening, body language |
| specify (target audience) | you need to have a specific audience that you want to target that you think will buy your product |
| strategy (target audience) | when you do research you need to find out who will buy your product you will need to find out your strategy to appeal to the specific audience |
| sympathize | feeling for someone's hurt or pain ; putting yourself in their shoes |
| target audience | a particular group at which the product is aimed at to have more customers |
| verbal | relating to in the form of words |
Created by:
jonesle
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