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POBF Lesson 1.01 Voc

Abbreviation To short a word or phrase
Active Give full attention when others are talking
Aggressive Communication Style Method of expressing needs and desires
Analyzers Detail oriented and logical
Analyzers' Non-verbal Behaviors Logical thinker, soft spoken
Assertive Communication Style Ability to express positive and negative ideas
Brainstorming Group discussion to produce ideas or solve problems.
Collaborators A person who works on an activity with an associate
Collaborators' Non-verbal Behaviors includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance.
Constructive Criticism Giving opinions some negative and some positive
Controller Person or thing that directs something
Controllers' Non-verbal Behaviors Not very talkative
Criticism the expression of disapproval of someone or something based on perceived faults or mistakes.
Customer person or organization that buys goods or services from a store or business
Customer Relations (Customer Service) Customer relations is the process and manner by which a business develops, establishes, and maintains relationships with its customers.
Defensive To protect
Detached separate or disconnected.
Enunciate say or pronounce a word clearly.
Etiquette the customary code of polite behavior in society or among members of a particular profession or group
Formative Evaluation method for judging the worth of a program while the program activities are forming
Impact Evaluation an assessment of how the intervention being evaluated affects
Involved To be in something
Need (Target Audience) something that's required
Non-verbal not involving or using words or speech.
Passive accepting or allowing what happens or what others do, without active response or resistance.
Passive Aggressive Communication Style individuals appear passive on the surface but are really acting out anger in a subtle, indirect
Passive Communication Style individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs
Process Evaluation focuses on the implementation process and attempts to determine how successfully the project followed the strategy
Professional engaged in a specified activity as one's main paid occupation rather than as a pastime.
Reflection serious thought or consideration.
Research the systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions
Socializers a person who enjoys mixing socially with others.
Socializers' Non-verbal Behaviours includes vocal elements, which is referred to as paralanguage and includes pitch, volume, and rate,
Specificity (Target Audience) he quality of belonging or relating uniquely to a particular subject.
Strategy (Target Audience) a plan
Strategy a plan of action
Sympathize feel or express sympathy.
Target Audience The audience you are trying to speak to
Verbal the form of words.
Created by: Gardner A



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