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POBF Lesson1.01

VOCABULARY

TermDefinition
Abbreviation a shortened form of a word or phrase.
Active engaging or ready to engage in physically energetic pursuit.
Aggressive Communication Style individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
Analyzers is a person or device that analyses given data.
Analyzers Non-verbal Behaviors Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions..
assertive communication I clearly and directly express my needs, desires and opinions in a way which is considerate of others..
brainstorming thinking of topics based on background information u already know.
collaborators a person who works jointly on an activity or project; an associate.
collaborators non verbal behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an. expressive tone.
constructive criticism is the process of offering valid and well-reasoned opinions about the work of others.
controllers a person or thing that directs or regulates something.
controllers non-verbal behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion..
criticism the expression of disapproval of someone or something based on perceived faults or mistakes.
customer a person or organization that buys goods or services from a store or business.
customer relatons Refers to the way a business communicates and interacts with the public to gain and retain.
defensive very anxious to challenge or avoid criticism.
detached separate or disconnected.
enunciate say or pronounce clearly.
etiquette the customary code of polite behavior in society or among members of a particular profession or group.
formative evaluation is a range of formal and informal assessment procedures conducted by teachers during the learning process in order to modify teaching and learning activities to improve student attainment
impact evaluation the changes that can be attributed to a particular intervention..
involved The ___________________ listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
need require (something) because it is essential or very important.
non-verbal Not involving or using words or speech (Ex. Hand motions, facial expressions, posture).
objective When something is based on facts not personal feelings, fictional matter, or interpretation.
passive the ___________________ listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's, this li
passive aggressive communication style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs..
passive communication style I do not express my needs, desires and opinions directly and I put others' needs above my own.
process evaluation Help employees/customers see how an idea achieved.
professional Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.
reflection Serious thought or consideration..
research One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand.
socializers Outgoing people who thrive on change and meeting people.
socializers non verbal behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone..
specifcity You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. This is....
strategy Addressing your target audience based on your research and its needs should allow you to develop a _________________ that will help you to better communicate as well
sympathize To feel or express sympathy or compassion.
target audience A particular group at which a film, book, advertising campaign, etc., is aimed..
verbal Communication in the form of words.
Created by: demeryd
 

 



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