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POBF Lesson1.01
VOCABULARY
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase. |
| Active | engaging or ready to engage in physically energetic pursuit. |
| Aggressive Communication Style | individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. |
| Analyzers | is a person or device that analyses given data. |
| Analyzers Non-verbal Behaviors | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions.. |
| assertive communication | I clearly and directly express my needs, desires and opinions in a way which is considerate of others.. |
| brainstorming | thinking of topics based on background information u already know. |
| collaborators | a person who works jointly on an activity or project; an associate. |
| collaborators non verbal behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an. expressive tone. |
| constructive criticism | is the process of offering valid and well-reasoned opinions about the work of others. |
| controllers | a person or thing that directs or regulates something. |
| controllers non-verbal behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.. |
| criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
| customer | a person or organization that buys goods or services from a store or business. |
| customer relatons | Refers to the way a business communicates and interacts with the public to gain and retain. |
| defensive | very anxious to challenge or avoid criticism. |
| detached | separate or disconnected. |
| enunciate | say or pronounce clearly. |
| etiquette | the customary code of polite behavior in society or among members of a particular profession or group. |
| formative evaluation | is a range of formal and informal assessment procedures conducted by teachers during the learning process in order to modify teaching and learning activities to improve student attainment |
| impact evaluation | the changes that can be attributed to a particular intervention.. |
| involved | The ___________________ listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| need | require (something) because it is essential or very important. |
| non-verbal | Not involving or using words or speech (Ex. Hand motions, facial expressions, posture). |
| objective | When something is based on facts not personal feelings, fictional matter, or interpretation. |
| passive | the ___________________ listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. While assuming that the responsibility for the success of the communication is the speaker's, this li |
| passive aggressive communication style | I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs.. |
| passive communication style | I do not express my needs, desires and opinions directly and I put others' needs above my own. |
| process evaluation | Help employees/customers see how an idea achieved. |
| professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace. |
| reflection | Serious thought or consideration.. |
| research | One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| socializers | Outgoing people who thrive on change and meeting people. |
| socializers non verbal behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.. |
| specifcity | You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. This is.... |
| strategy | Addressing your target audience based on your research and its needs should allow you to develop a _________________ that will help you to better communicate as well |
| sympathize | To feel or express sympathy or compassion. |
| target audience | A particular group at which a film, book, advertising campaign, etc., is aimed.. |
| verbal | Communication in the form of words. |
Created by:
demeryd
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