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POBF Lesson 1.01
| Term | Definition |
|---|---|
| Abbreviation | A shortened form of a word or phrase. |
| Active | Listens to others and responding. |
| Aggressive Communication Style | Expressing needs without thinking of others. |
| Analyzers | Detailed, oriented, logical people. |
| Analyzers' Non-verbal Behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions. |
| Assertive Communication Style | Expressing all types of ideas in an open and honest way. |
| Brainstorming | Group discussion to produce ideas and solve problems. |
| Collaborators | A person that contributes to the conversation and works together. |
| Collaborators' Non-verbal Behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive Criticism | Offering valid opinions about the work of others, usually with a friendly tone of voice. |
| Controllers | Someone who takes charge and wants control over everything. |
| Controllers' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
| Criticism | Disapproval of someone or something based on their mistakes. |
| Customer | A person that buys goods or services from a business. |
| Customer Reflections (Customer Service) | The assistance/advice provided by a company to customers. |
| Defensive | When a message makes someone feel threatened, and therefore defensive. |
| Detached | Disconnection from the conversation or the people around them. |
| Enunciate | To say or pronounce clearly. |
| Etiquette | Polite behavior around others. |
| Formative Evaluation | Ensures that an activity program is appropriate. |
| Impact Evaluation | Measure program effectiveness in the target audience. |
| Involved | Cause someone to experience a conversation. |
| Need (Target Audience) | Know what they need to hear. |
| Non-verbal | Facial expressions, body language, and posture. |
| Objective | A specific goal for something. |
| Passive | Someone who allows what others do instead of intervening. |
| Passive Aggressive Communication Style | A person who usually doesn't like to tell others about their problems, but instead waits for them to catch on. |
| Passive Communication Style | Someone who prefers to be quieter in group conversations and puts other people's actions in front of their own. |
| Process Evaluation | Determines whether program activities have been implemented as intended. |
| Professional | Relating to or connected with a profession. |
| Reflection | Serious thought or consideration. |
| Research (Target Audience) | Know your target audience. |
| Socializers | Outgoing people who thrive on change. |
| Socializers' Non-verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| Specificity (Target Audience) | Allows you to talk to more than one group. |
| Strategy (Target Audience) | Helps connect to your target audience. |
| Sympathize | When someone feels or expresses sympathy. |
| Target Audience | A particular group at which your idea/product is aimed. |
| Verbal | Sounds, languages, and a tone of voice. |
Created by:
pavlidesn
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