Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
POBF Lesson 1.01
Vocab
| Term | Definition |
|---|---|
| abbreviation | a shortened form of a word or phrase |
| active | a listener that gives full attention to listening when others are talking and focuses on what is being said |
| aggressive communication style | I am direct in expressing my needs, desires and opinions giving little or no thought to other peoples feelings |
| analyzers | detail-oriented and logical |
| analyzers' non-verbal behaviors | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions. |
| assertive communication style | I clearly and directly express my needs, desires and opinions in a way in which is considerate to others |
| brainstorming | a group problem solving technique in which members sit around and list ideas and possible solutions to the problem |
| collaborators | focused on building relationships with others to meet their goal |
| collaborators' non-verbal behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
| constructive criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| controllers | take charge people |
| controllers' non-verbal behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| criticism | pointing out faults or shortcomings |
| customer | someone who pays for goods or services |
| customer relations (customer service) | refers to the way a business communicates and interacts with the public to gain and retain customers |
| defensive | attempting to justify or defend; deterring aggression or attack. |
| detached | a listener that withdraws from the speaking-listening exchange and becomes the object of the speaker's message rather than its receiver |
| enunciate | speak or state clearly |
| etiquette | socially acceptable behavior |
| formative evaluation | evaluate prior to and during implementation of an idea |
| impact evaluation | what are some other things that this will/could impact? |
| involved | a listener that gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange. |
| need (target audience) | knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. |
| non-verbal | not involving or using words or speech (ex: hand motions, facial expressions, posture.) |
| objective | when something is based on facts not personal feelings, fictional matter, or interpretation |
| passive aggressive communication style | I indirectly make sure that others are aware of my needs, desires, and opinions and give little or no thought to theirs. |
| passive communication style | I do not express my needs, desires, and opinions directly and I put others' needs above my own. |
| process evaluation | help employees/customers see how an idea can be achieved |
| professional | exhibiting a courteous, conscientious, and generally businesslike manner in the workplace. |
| reflection | serious though or consideration |
| research (target audience) | one way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| socializers | outgoing people who thrive on change and meeting people |
| socializers' non-verbal behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling though gestures, facial expressions and tone. |
| specificity (target audience) | you can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. |
| strategy (target audience) | addressing your target audience based on your research and its needs should allow you to develop a plan that will help you to better communicate as well. |
| sympathize | to feel or express sympathy or compassion |
| target audience | a particular group at which a film, book, advertising campaign, etc. , is aimed. |
| verbal | communication in the form of words |
| passive listener | a listener that receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. |
Created by:
Hennessyb
Popular Business sets