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POBF Lesson 1.01

Vocabulary

TermDefinition
Abbreviation A shortened form of word or phrase
Active Listener gives full attention
Aggressive Communication Style Being direct and expressing needs and desires
Analyzers' Non-verbal Behaviors sees difference in
Assertive Communication Style confident or forceful attitude
Brainstorming thinking
Collaborators people who can work with other people
Collaborators' Non-verbal Behaviors
Criticism judgement in a mistake or flaw in an assignment
Customer someone that will purchase your product
Customer Relations (Customer Service) helps the customers out when help is needed, and they also help with returning items or getting a discount when comparing prices
Defensive defending that one idea or mindset you have
Detached broken off or taken off
Impact Evaluation
Involved play your part and join in
Need (Target Audience) a group of people that you must talk to
Non-Verbal not speaking or no communication
Objective a goal
Passive calm, opposite of aggressive
Passive Aggressive Communication Style using a combination of both to get your point out there but also remaining calm and peacful
Passive Communication Style talk without trying to force your idea into their mind
Process Evaluation evaluate the situation
Professional be pro at something or be good at your job
Reflection look back or take a view of your self
Research (Target Audience get some background info before hand to know the needs or the wants/ likes of the target audience
Socializers people who like to talk
Socializers' Non-Verbal Behaviors
Specificity (Target Audience) choose a certain group of people to talk to or to get their side
Strategy (Target Audience) have a way to reach out to your target audience
Sympathize being compassionate or feel for the person
Target Audience the audience that you want to reach
Verbal speaking or talking with voice
Created by: WJosh
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