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POBF lesson 1.01

lesson 1.01 vocab

TermDefinition
abbreviation a shortened form or phrase
active engaging in a conversation
aggressive communication style individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others
analyzers a person that analyses given data
analyzers' non-verbal behavior Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions
assertive communication style communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others
brainstorming group discussion to produce ideas or solve problems
collaborators a person who works jointly on an activity or project; an associate.
collaborators' non-verbal behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone
constructive criticism the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments
controllers a person or thing that directs or regulates something.
controllers' non-verbal behaviors includes facial expressions, the tone and pitch of the voice, gestures displayed through body language
criticism the expression of disapproval of someone or something based on perceived faults or mistakes.
customer the analysis and judgment of the merits and faults of a literary or artistic work
customer relations is the process and manner by which a business develops, establishes, and maintains relationships with its customers
defensive very anxious to challenge or avoid criticism.
detached separate or disconnected.
enunciate say or pronounce clearly.
etiquette the customary code of polite behavior in society or among members of a particular profession or group.
formative evaluation a method for judging the worth of a program while the program activities are forming
impact evaluation an assessment of how the intervention being evaluated affects. outcomes, whether these effects are intended or unintended.
involved difficult to comprehend; complicated.
need(target audience) Your company's target market are the customers most likely to purchase your products.
non-verbal not involving or using words or speech.
objective a thing aimed at or sought
passive accepting or allowing what happens or what others do, without active response or resistance.
passive aggressive communication style is a style in which individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way
passive communication style passive communication is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
process evaluation A process evaluation focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model
professional engaged in a specified activity as one's main paid occupation rather than as a pastime
reflection serious thought or consideration
research investigate systematically
socializers a person who enjoys mixing socially with others
socializers' non-verbal behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
specificity the quality of belonging or relating uniquely to a particular subject
strategy a plan of action or policy designed to achieve a major or overall aim
sympathize agree with a sentiment or opinion
target audience a particular group at which a film, book, advertising campaign, etc., is aimed
verbal relating to or in the form of words
Created by: J Grintz
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