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POBF lesson 1

vocab 1.01

QuestionAnswer
abbreviation a shortened form of a word or phrase
active listener gives full attention to listening when others are talking and forces on whats being said
aggressive communication style Aggressive communication is a method of expressing needs and desires that does not take in to account the welfare of others.
analyzers An analyser or analyzer is a person or device that analyses given data.
analyzers non-verbal behaviors communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.
assertive communication style the ability to express positive and negative ideas and feelings in an open, honest and direct way.
brainstorming group discussion to produce ideas or solve problems.
collaborators a person who works jointly on an activity or project; an associate.
collaborators non-verbal behaviors the gestures you make, your posture, your tone of voice, how much eye contact you make—send strong messages.
constructive criticism is the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
controls nonverbal behaviors Pay Attention to Nonverbal Signals. Look for Incongruent Behaviors. Concentrate on Your Tone of Voice When Speaking. Use Good Eye Contact
controls the power to influence or direct people's behavior or the course of events.
criticism the expression of disapproval of someone or something based on perceived faults or mistakes.
customer person or organization that buys goods or services from a store or business.
customer relations are the relationships that a business has with its customers and the way in which it treats them. .
customer service the assistance and advice provided by a company to those people who buy or use its products or services.
defensive used or intended to defend or protect.
detached separate or disconnected.
enunciate say or pronounce clearly.
etiquette the customary code of polite behavior in society or among members of a particular profession or group.
formative evaluation , formative evaluation, formative feedback, or assessment for learning, including diagnostic testing, is a range of formal and informal assessment procedures conducted by teachers
impact evaluation the changes that can be attributed to a particular intervention, such as a project, program or policy, both the intended ones, as well as ideally the unintended ones.
involved difficult to comprehend; complicated.
need require (something) because it is essential or very important
objective (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts.
passive accepting or allowing what happens or what others do, without active response or resistance
passive aggressive communication style which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
process evaluation focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model.
professional relating to or connected with a profession.
reflection the throwing back by a body or surface of light, heat, or sound without absorbing it.
research the systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions.
specificity the quality of belonging or relating uniquely to a particular subject.
strategy a plan of action or policy designed to achieve a major or overall aim.
sympathize feel or express sympathy.
target audience a particular group at which a film, book, advertising campaign, etc., is aimed.
verbal relating to or in the form of words.
Created by: aafuentes
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