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POBF Lesson 1.01
Vocabulary 1.01
Term | Definition |
---|---|
Abbreviation | a shortened form of a word or phrase |
Active | the active listener gives full attention to listening when others are talking and focuses on what's being said. |
Aggressive Communication Style | individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive. |
Analyzers | Detail oriented, logical thinkers who analyse others and situations. Work best alone to come up with solutions, and therefore may take more time to make a decision and take action. |
Analyzers' Non-verbal Behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact and facial expressions. |
Assertive Communication Style | features an open communication link while not being overbearing. Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others. |
Brainstorming | a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members. |
Collaborators | Easy going, relationship oriented, and enjoy working with people to work towards a consensus. |
Collaborators' Non-verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
Constructive Criticism | the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
Controllers | take charge and want control of themselves, others and situations. Task-oriented,drivers and are only focused on the end goal. |
Controllers' Non-verbal Behiviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes. |
Customer | a person or thing of a specified kind that one has to deal with or a person or organization that buys goods or services from a store or business. |
Customer Relations (Customer Service) | the assistance and advice provided by a company to those people who buy or use its products or services. |
Defensive | very anxious to challenge or avoid criticism, with intention to defend or protect. |
Detached | to be separate or disconnected to situation; indifferent or objective. |
Enunciate | To deliver a message or idea in a clear easy to understand manner, involving clear pronunciation when speaking and using definite terms. |
Etiquette | the customary code of polite behavior in society or among members of a particular profession or group. |
Formative Evaluation | a range of formal and informal assessment procedures conducted by teachers during the learning process in order to modify teaching and learning activities to improve student attainment. |
Impact Evaluation | assesses the changes that can be attributed to a particular intervention, such as a project, program or policy, both the intended ones, as well as ideally the unintended ones. |
Involved | am intricate and complex conversation/ conversational idea that at times can prove confusing or hard to understand. |
Need (Target Audience) | Audience needs may be wants, deficits, conditions, or other gaps between skills/knowledge audiences already have and those they want. |
Non-verbal | not involving or using words or speech in communication. usually involving body language or some form of indirect communication. |
Objective | a thing aimed at or sought; a goal. |
Passive | accepting or allowing what happens or what others do, without active response or resistance. |
Passive Aggressive Communication Style | indirectly make sure other are aware of their needs wants and opinions and that these are more important of others. |
Passive Communication Style | Do not express their needs, wants and opinions directly. They put others needs about their own. |
Process Evaluation | focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model |
Professional | a person engaged or qualified in a profession. |
Reflection | serious thought or consideration or going back and thinking about what you have been communicated to make sure you understand. |
Research (Target Audience) | building an understanding of what your target audience's needs, wants, preferences etc are to make sure you are prepared and have a good understanding of them. |
Socializers | Outgoing, thrive on change and enjoy meeting people. They work best with others and therefore work best when brainstorming with others to make a decision and take action. |
Socializers' Non-verbal Behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they are feeling through gestures, facial expressions and tones. |
Specificity (Target Audience) | The specificity of the group is based on factors like age, location, income, and more. |
Strategy (Target Audience) | a strategy that breaks a large market into smaller segments to concentrate on a specific group of customers within that audience. It defines a segment of customers based on their unique characteristics and focuses solely on serving them. |
Sympathize | to express understanding in an idea during a conversation, or express understanding of peoples wants and needs when making a compromise. |
Target Audience | a specific group of consumers that will be the most receptive to your products, services, and promotions. |
Verbal | relating to or consisting of words. Something being communicated out loud, directly, and with words. |