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POBF Lesson 1.01

Vocabulary 1.01

Abbreviation a shortened form of a word or phrase
Active the active listener gives full attention to listening when others are talking and focuses on what's being said.
Aggressive Communication Style individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive.
Analyzers Detail oriented, logical thinkers who analyse others and situations. Work best alone to come up with solutions, and therefore may take more time to make a decision and take action.
Analyzers' Non-verbal Behaviors Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact and facial expressions.
Assertive Communication Style features an open communication link while not being overbearing. Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others.
Brainstorming a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members.
Collaborators Easy going, relationship oriented, and enjoy working with people to work towards a consensus.
Collaborators' Non-verbal Behaviors appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
Constructive Criticism the process of offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
Controllers take charge and want control of themselves, others and situations. Task-oriented,drivers and are only focused on the end goal.
Controllers' Non-verbal Behiviors direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.
Criticism the expression of disapproval of someone or something based on perceived faults or mistakes.
Customer a person or thing of a specified kind that one has to deal with or a person or organization that buys goods or services from a store or business.
Customer Relations (Customer Service) the assistance and advice provided by a company to those people who buy or use its products or services.
Defensive very anxious to challenge or avoid criticism, with intention to defend or protect.
Detached to be separate or disconnected to situation; indifferent or objective.
Enunciate To deliver a message or idea in a clear easy to understand manner, involving clear pronunciation when speaking and using definite terms.
Etiquette the customary code of polite behavior in society or among members of a particular profession or group.
Formative Evaluation a range of formal and informal assessment procedures conducted by teachers during the learning process in order to modify teaching and learning activities to improve student attainment.
Impact Evaluation assesses the changes that can be attributed to a particular intervention, such as a project, program or policy, both the intended ones, as well as ideally the unintended ones.
Involved am intricate and complex conversation/ conversational idea that at times can prove confusing or hard to understand.
Need (Target Audience) Audience needs may be wants, deficits, conditions, or other gaps between skills/knowledge audiences already have and those they want.
Non-verbal not involving or using words or speech in communication. usually involving body language or some form of indirect communication.
Objective a thing aimed at or sought; a goal.
Passive accepting or allowing what happens or what others do, without active response or resistance.
Passive Aggressive Communication Style indirectly make sure other are aware of their needs wants and opinions and that these are more important of others.
Passive Communication Style Do not express their needs, wants and opinions directly. They put others needs about their own.
Process Evaluation focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model
Professional a person engaged or qualified in a profession.
Reflection serious thought or consideration or going back and thinking about what you have been communicated to make sure you understand.
Research (Target Audience) building an understanding of what your target audience's needs, wants, preferences etc are to make sure you are prepared and have a good understanding of them.
Socializers Outgoing, thrive on change and enjoy meeting people. They work best with others and therefore work best when brainstorming with others to make a decision and take action.
Socializers' Non-verbal Behaviors outspoken, quick to make a decision, assertive, fast talker, express how they are feeling through gestures, facial expressions and tones.
Specificity (Target Audience) The specificity of the group is based on factors like age, location, income, and more.
Strategy (Target Audience) a strategy that breaks a large market into smaller segments to concentrate on a specific group of customers within that audience. It defines a segment of customers based on their unique characteristics and focuses solely on serving them.
Sympathize to express understanding in an idea during a conversation, or express understanding of peoples wants and needs when making a compromise.
Target Audience a specific group of consumers that will be the most receptive to your products, services, and promotions.
Verbal relating to or consisting of words. Something being communicated out loud, directly, and with words.
Created by: hbrickman



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