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POBF lesson 1.01

vocab 1.01

TermDefinition
Abbreviation a shortened form of a word or phrase.
Active characterized by action rather than by contemplation or speculation
Aggressive Communication style It means that you are DIrect to express your opinions
Analyzers is a person or device that analyses given data. It examines in detail the structure of the given data and tries to find patterns and relationships between parts of the data.
Analyzers' Non-verbal Behaviors Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions
Assertive Communication style It is when you are able to express your feelings.
Brainstorming a group problem-solving technique that involves the spontaneous contribution of ideas from all members of the group
Collaborators someone who works with another person or group
Collaborators' Non-verbal Behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
Constructive Criticism offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
Controllers a person in charge of an organization's finances.
Controllers' Non-verbal Behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion
Criticism Pointing out faults or shortcomings
Customer someone who pays for goods or services
Defensive attempting to justify or defend; deterring aggression or attack
Detached leave or separate oneself from (a group or place).
Enunciate Speak clearly
Formal Evaluation is a written list and summary of an employee's performance.
Impact Evaluation Measure program effectiveness in the target audience.
Involved cause (a person or group) to experience or participate in an activity or situation.
Need (Target Audience) Know what they need to hear
Objective When something is based on facts not personal feelings
Passive accepting or allowing what happens or what others do, without active response or resistance.
Passive Aggressive Communication style which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others.
Process Evaluation Determines whether program activities have been implemented as intended
Professional engaged in a specified activity as one's main paid occupation rather than as a pastime
Reflection serious thought or consideration.
Research (Target Audience) Know your target audience
Customer Relations (Customer Service) Experiences Are Built with Zendesk Support Software. Increase Satisfaction. Better Customer Service. Higher Agent Productivity. Streamlined Support. Empower Your Customers. Lower Support Costs. Improve Response Times.
Socializers Outgoing people who thrive on change
Socializers' Non-verbal Behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
Specificity (Target Audience) Allows you to talk to more than one group
Strategy (Target Audience) Helps connect to your target audience
Sympathize to feel or express sympathy or compassion
Target Audience the intended group for which something is performed or marketed; the specific group to which advertising is directed
Verbal communication in the form of words
Created by: Davenportw
 

 



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