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POBF lesson 1.01
vocab 1.01
| Term | Definition |
|---|---|
| Abbreviation | a shortened form of a word or phrase. |
| Active | characterized by action rather than by contemplation or speculation |
| Aggressive Communication style | It means that you are DIrect to express your opinions |
| Analyzers | is a person or device that analyses given data. It examines in detail the structure of the given data and tries to find patterns and relationships between parts of the data. |
| Analyzers' Non-verbal Behaviors | Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions |
| Assertive Communication style | It is when you are able to express your feelings. |
| Brainstorming | a group problem-solving technique that involves the spontaneous contribution of ideas from all members of the group |
| Collaborators | someone who works with another person or group |
| Collaborators' Non-verbal Behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one. |
| Controllers | a person in charge of an organization's finances. |
| Controllers' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
| Criticism | Pointing out faults or shortcomings |
| Customer | someone who pays for goods or services |
| Defensive | attempting to justify or defend; deterring aggression or attack |
| Detached | leave or separate oneself from (a group or place). |
| Enunciate | Speak clearly |
| Formal Evaluation | is a written list and summary of an employee's performance. |
| Impact Evaluation | Measure program effectiveness in the target audience. |
| Involved | cause (a person or group) to experience or participate in an activity or situation. |
| Need (Target Audience) | Know what they need to hear |
| Objective | When something is based on facts not personal feelings |
| Passive | accepting or allowing what happens or what others do, without active response or resistance. |
| Passive Aggressive Communication style | which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. |
| Process Evaluation | Determines whether program activities have been implemented as intended |
| Professional | engaged in a specified activity as one's main paid occupation rather than as a pastime |
| Reflection | serious thought or consideration. |
| Research (Target Audience) | Know your target audience |
| Customer Relations (Customer Service) | Experiences Are Built with Zendesk Support Software. Increase Satisfaction. Better Customer Service. Higher Agent Productivity. Streamlined Support. Empower Your Customers. Lower Support Costs. Improve Response Times. |
| Socializers | Outgoing people who thrive on change |
| Socializers' Non-verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| Specificity (Target Audience) | Allows you to talk to more than one group |
| Strategy (Target Audience) | Helps connect to your target audience |
| Sympathize | to feel or express sympathy or compassion |
| Target Audience | the intended group for which something is performed or marketed; the specific group to which advertising is directed |
| Verbal | communication in the form of words |
Created by:
Davenportw
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