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MLS 101 Lesson 7

Definition of Terms

Performance Evaluation A time-consuming but important aspect of laboratory management, but most employees & managers often dread it
Performance development An ongoing two-way process for communicating about the employees’ job satisfaction. It involves processes: goal setting, feedback, guidance, motivation, evaluation, & development planning.
Task/production management tends to create situations in which the individual feels submissive, passive, & dependent. Management does not encourage individuals to use the abilities they believe to be important or develop them.
Collaborative management: Incorporates the belief that individuals participate in this type of management because they feel appreciated & understood. This is built around trust.
Task/production management Activities are not aimed at the individual’s needs but at the manager & organization’s, thus creating frustration, resentment, & underproduction.
Trust relationship between employee & manager that requires openness & honesty
Understanding individuals perform because they feel understood by manager & understand the problem
Independence individuals resent being manipulated, controlled or persuaded into making a decision even if that was the decision they would eventually have made. They need the right to make their own decisions
Solutions management should not solve the employee’s problems. They resent this. Rather, point out problems & ask for solutions
Trust this is a pre-requisite for collaboration & teamwork
Problem solving manager gains trust by being involved in problem solving with employee
Action plans the major role of the manager is to listen “actively” & ask questions. Direct the action planning process toward personal & professional goals as well as business objectives
Implementation subordinates become committed to plans when they are allowed to have a major role in determining goals & objectives of a plan of action
Feedback supervisor must continually seek feedback from subordinates & provide support in order to monitor plan & desired results
Learn how to learn Successful managers are distinguished by their ability to adapt & master change within the organization. It is important for managers to be aware of their own & subordinates’ learning styles & the alternatives made available.
Keep tension at minimum Individuals have different behavioral styles & process information in different ways, which often creates tension. The collaborative manager must be able to perceive these differences & adapt to them to use employees’ abilities most effectively.
Listening requires emotional, intellectual & physical input. Managers who are poor listeners will miss messages & opportunities & could address the wrong problem
Image how others see you often determines how you will be treated
Voice Tones the exact words said with a different vocal emphasis can have significantly different meanings
Created by: hazeeelg



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