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Communication Skills

main skills needed to communicate effectively

TermDefinition
Attending Without using words, you are communicating that you are listening to the person. Includes eye contact, posture, gestures, facial expressions and verbal cues.
Paraphrasing Restating what was just said by the other person, using fewer words but without changing the meaning of what the other person said.
Reflection The process of paraphrasing and restating both the feelings and the words of the speaker.
Open questions Results in detailed answers and usually begins with what, why, how, describe, explain, where, which, when, etc.
Non-verbal communication Gestures, facial expressions and other nonverbal aspects of speech itself (accent, tone of voice, speed of speaking, etc)
Minimal encouragers Subtle, nonverbal, and short verbal actions which encourage the speaker to express him/herself more fully.
Summarizing Is when you provide a concise overview of the most important points from a conversation. It helps verify that people understand each other and can ensure that the highlights of communications are captured and utilized
Feedback The response or reaction of the receiver after perceiving or understanding a message. It enables the sender to evaluate the effectiveness of their message.
Active listening Involves listening with all senses, as well as giving full attention to the speaker.
Closed questions Results in very short answers like “yes” or “no” or answers with a word or two.
Mirroring Imitating the other person's physical positions and mannerisms, and/or imitating the other person's verbal approach and style.
Created by: Business Advisor
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