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Survey of Business
STD 1 Professionalism
| Question | Answer |
|---|---|
| Acceptance of Criticism | Areas that need to be improved and should be constructive |
| Aphasia | Loss or impairment of the power to use or comprehend words |
| Autocratic Leader | aka dictator; maintains control and makes all the decisions |
| Barrier to Communication | Something that gets in the way of clear communication |
| Communication | Exchange of information, thoughts, ideas, and feelings |
| Competence | Qualified and capable of performing a task |
| Democratic Leader | Encourages the participation of all individuals in decisions that have to be made or problems that have to be solved |
| Dependability | Employers and patients rely on you |
| Discretion | Good judgement in what you say and do |
| Empathy | able to identify and understand another's feelings, situation, and motives |
| Enthusiasm | Enjoy work and display a positive attitude |
| Feedback | Used to determine whether communication was successful |
| Flexibility | Must be able to adapt to change and try different methods |
| Goal | Desired result or purpose toward which one is working |
| Honesty | Truthfulness and integrity |
| Laissezi-Faire Leader | informal leader who believes in noninterference of affairs; strives for minimal rules and regulations |
| Leadership | Skill or ability to encourage people to work together and do their best to achieve common goals |
| Listening | Attempt to hear what the other person is saying |
| Long term goal | Takes years or a lifetime to accomplish |
| Message | Info, idea, or thoughts |
| Motions | Allows order of business to be introduced in an official manner |
| Nonverbal communication | Use of things like body language, gestures, facial expressions, and eye contact instead of words |
| Objective Observations | aka Signs; can be seen or measured by the health care professional |
| Parliamentary Procedure | Set of rules or guidelines that determine the conduct and order followed during a meeting |
| Patience | Must be tolerant and understanding |
| Personal Appearance | Communicates levels of confidence and positive self-esteem |
| Psychological Barriers | Caused by prejudice, attitudes, and personality |
| Receiver | Individual who receives message from sender |
| Responsibility | Willing to be held accountable |
| Self-motivation | Ability to begin or follow through with a task |
| Sender | Individual who creates message to convey info or idea |
| Short term goal | Takes days, weeks, or months to accomplish |
| Stress | The body's reaction to any stimulus that requires a person to adjust to a changing environment |
| Subjective Observation | aka symptoms; cannot be seen or felt by the health care professional; information that is given by the patient |
| Tact | Ability to say or do the kindest or most fitting thing in a difficult situation |
| Team Player | Working well with others |
| Teamwork | Consists of many professionals with different levels of education, ideas, backgrounds, and interests, working together for the benefit of the patient |
| Time Management | System of practical skills that allows an individual to use time in the most effective and productive way possible |
| Willingness to learn | Willing to learn and adapt to changes |
Created by:
Sharon.Spence
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