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Gestures & nonverbal
Business Etiquette midterm topic 5
| Question | Answer |
|---|---|
| Why do we need gestures and nonverbal communicators | When different languages are involved people tend to rely on nonverbal communication. If delivered in a wrong way it can cause misunderstanding. |
| What are some nonverbal communicators? | Colours, Eye contact, Facial expressions, Paralanguage, Posture, Smell, Silence, Space and touch and Nonverbal leakages. |
| Gestures | Gestures can add emphasis to what you are saying. Victory Thumbs up Okay Finger cross |
| Colour | They can have both positive and negative connotations. It can affect a person's mood and behavior. Colours such as blue and red. Colours can be associated to a particular culture. Therefore international businesses should know of taboos. |
| Eye contact | In some countries, eye contact is deemed to show attentiveness, interest, respect, self confidence and truthfulness (Western countries) . Whereas, in many Asian countries eye contact is avoided to show respect and higher status of the individual. |
| Facial expressions | Eyes/pupils when dilated show excitement Tears are often assumed to be negative but could also be happy tears Smile is a universal facial expression but can convey happiness and sadness |
| Paralanguage | How something is said, info on emotional state Volume of speech can show- anger vs sympathetic Increased/ decreased rate of speech- Impatient/ reflective attitude |
| Posture | Can convey (dis)agreement, (lack of ) confidence, (dis)interest and high/low status |
| Silence | Allows time to think, express emotions and consider response. High context (Japan) comfortable with silence to dissect and truly understand Low context (America) consider silence as an indication that something is wrong |
| Smell (Olfactis) | You smell like you do because of your personal hygiene and dietary plan. To be accepted by a different culture adopt the hygienic practice of the culture |
| Space and touch | Cultures that value privacy usually want more space between themselves. When someone invades our personal space we may back up, stand still or react harshly Tense people are usually untrustworthy or holding back |
| Nonverbal leakage | It occurs when an individual fails to control their nonverbal behavior. Could be seen mostly on feet, legs, arms and hands. People who lie tend to avoid getting close, gulp, perspire, play with objects, change in pupil size and colour. |
Created by:
azaya
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