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The Golden Rules
Business etiquette mid term 1st chapter
| Term | Definition |
|---|---|
| I.M.P.A.C.T | Integrity, Manners, Personality, Appearance, Consideration and Tact |
| Integrity | to act in an honest and truthful way |
| Manners | Never be selfish, boorish or undisciplined |
| Personality | Communicate your own values, attitudes and opinions |
| Appearance | always present yourself to best advantage |
| Consideration | see yourself from other person's standpoint |
| Tact | Think before you speak |