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POB Ch 9 Study Guide

Study Guide for POB Chapter 9 Human Resource Managment

personal leave Days each year employees can use for personal reasons.
blue-collar worker Worker whose job involved physical labor.
strike Occurs when union workers temporarily refuse to work.
family leave Time off work for certain life events.
telecommuting Arrangement where employees work away from the business site.
arbitration Occurs when a third party reviews the case made by both sides of a negotiation.
job description Defines a position and expectations of a job.
commission Income paid as a percentage of sales made by a salesperson.
piecework Wage based on a rate per unit of work completed.
flextime Policy allowing employees to adjust work schedules to better match personal schedules.
benefit Form of non cash compensation received in addition to a wage or salary.
white-collar worker Worker who primarily uses mental abilities and knowledge acquired in higher education.
salary Fixed payment for work that is expressed as an annual figure. It is paid in periodic equal payments.
human resources Employees who work for a business.
bonus Money added to an employee’s base pay.
Human resources management The process of hiring, training, and developing employees.
professional development Education for people who have already completed their formal schooling and training
work environment The location, physical conditions, and emotional atmosphere in which employees work
motivation factors According to the two-factor theory, factors that lead to employee satisfaction are called
harassment Uninvited conduct toward a person because of his or her race, gender, religion, national origin, disability, or age
Ergonomics a science concerned with designing and arranging things people use so that they can interact efficiently and safely.
mediation A process in which a neutral person meets with each side of a negotiation in an attempt to find a solution that both sides will accept
discrimination Unfair treatment of an individual based on his or her race, color, religion, sex, national origin, age, or disability
collective bargaining A formal negotiation process between management and unions to resolve issues
job sharing An arrangement where two part-time employees handle the responsibilities of a single full-time position
Compensation payment to an employee for work performed including wages or salaries, incentives, and benefits.
Occupational Safety and Health Administration (OSHA) This mission of this agency is to assure safe and healthful working conditions for employees by setting and enforcing safety standards
Downsizing a general reduction in the number of employees within a company.
screening interview The first interview in the hiring process
labor union A group of workers united as a single body to protect and advance the rights and interests of its members
incentive pay A type of compensation based on performance
orientation phase of employee training, new employees get an overview of the company and its operations.
job analysis The process that identifies the job requirements for a position, employee qualifications, and how success will be evaluated
Recruiting the strategy used to find people who are qualified for a position.
Competitive Wages wages that are at least equal to those paid by similar businesses in an area.
Created by: mrstephens



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