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POB Ch 9 Study Guide
Study Guide for POB Chapter 9 Human Resource Managment
| Term | Definition |
|---|---|
| personal leave | Days each year employees can use for personal reasons. |
| blue-collar worker | Worker whose job involved physical labor. |
| strike | Occurs when union workers temporarily refuse to work. |
| family leave | Time off work for certain life events. |
| telecommuting | Arrangement where employees work away from the business site. |
| arbitration | Occurs when a third party reviews the case made by both sides of a negotiation. |
| job description | Defines a position and expectations of a job. |
| commission | Income paid as a percentage of sales made by a salesperson. |
| piecework | Wage based on a rate per unit of work completed. |
| flextime | Policy allowing employees to adjust work schedules to better match personal schedules. |
| benefit | Form of non cash compensation received in addition to a wage or salary. |
| white-collar worker | Worker who primarily uses mental abilities and knowledge acquired in higher education. |
| salary | Fixed payment for work that is expressed as an annual figure. It is paid in periodic equal payments. |
| human resources | Employees who work for a business. |
| bonus | Money added to an employee’s base pay. |
| Human resources management | The process of hiring, training, and developing employees. |
| professional development | Education for people who have already completed their formal schooling and training |
| work environment | The location, physical conditions, and emotional atmosphere in which employees work |
| motivation factors | According to the two-factor theory, factors that lead to employee satisfaction are called |
| harassment | Uninvited conduct toward a person because of his or her race, gender, religion, national origin, disability, or age |
| Ergonomics | a science concerned with designing and arranging things people use so that they can interact efficiently and safely. |
| mediation | A process in which a neutral person meets with each side of a negotiation in an attempt to find a solution that both sides will accept |
| discrimination | Unfair treatment of an individual based on his or her race, color, religion, sex, national origin, age, or disability |
| collective bargaining | A formal negotiation process between management and unions to resolve issues |
| job sharing | An arrangement where two part-time employees handle the responsibilities of a single full-time position |
| Compensation | payment to an employee for work performed including wages or salaries, incentives, and benefits. |
| Occupational Safety and Health Administration (OSHA) | This mission of this agency is to assure safe and healthful working conditions for employees by setting and enforcing safety standards |
| Downsizing | a general reduction in the number of employees within a company. |
| screening interview | The first interview in the hiring process |
| labor union | A group of workers united as a single body to protect and advance the rights and interests of its members |
| incentive pay | A type of compensation based on performance |
| orientation | phase of employee training, new employees get an overview of the company and its operations. |
| job analysis | The process that identifies the job requirements for a position, employee qualifications, and how success will be evaluated |
| Recruiting | the strategy used to find people who are qualified for a position. |
| Competitive Wages | wages that are at least equal to those paid by similar businesses in an area. |
Created by:
mrstephens
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