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CustomerRelationship

Vocabulary

TermDefinition
Cross selling promotes products related to the one the customer ordered
Customer focus the attitude and commitment for providing quality customer service
Customer service the ability of an organization to consistently give customers what they need and want
External customers people or other organizations that buy or use the products and services provided by a company
Internal customers departments or employees within an organization who use the products or services provided by others within the organization
Up selling encourages a customer to buy a more expensive product compared to the one he or she asked for
Created by: Diego14
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