click below
click below
Normal Size Small Size show me how
CustomerRelationship
Vocabulary
Term | Definition |
---|---|
Cross selling | promotes products related to the one the customer ordered |
Customer focus | the attitude and commitment for providing quality customer service |
Customer service | the ability of an organization to consistently give customers what they need and want |
External customers | people or other organizations that buy or use the products and services provided by a company |
Internal customers | departments or employees within an organization who use the products or services provided by others within the organization |
Up selling | encourages a customer to buy a more expensive product compared to the one he or she asked for |