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chapteer 15
| Question | Answer |
|---|---|
| What is unit price? | a price per unit of measure. |
| What is brand? | is a name given to a product or service to distinguish it from other similar and competitive items |
| What is impulse buying? | the opposite of spending time and effort is buying too quickly. |
| What is consumer movement? | to fight against unfair business practices, consumers united to demand fair treatment from business, giving rise to what is known. |
| What is Fraud? | occures when consumers are given false information in an effect to make sale. |
| What is guarantee? | is a promise by the manufacturer or dealer, usually writing, that a product is of a certain quilty. |
| What is express warranty? | is made orally or in writing and promises a specific quality of performance. |
| What is implied warranty? | is impossed by law and is understood to apply even though it has been stated. |
| What is Mediation? | involves the use of a third party who tries to resolve the complaint between the consummer and the business. |
| What is Arbitration? | results in a decision that is legally binding. |
| What is class action suit? | legal action by one party on behalf of a group of people who all have the same grievance. |
| What is small claims court? | In every state, a court system exists to resolve cases involving small amounts. |
Created by:
Jessica Fudge
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