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Chapter 15x
| Question | Answer |
|---|---|
| impulse buying | buying to quickly, without thiking |
| consumer movement | consumer got mad and told bussinesses how to do stuff |
| Fraud | when consumers are given false information |
| guarantee | a promise by the manufacturer or dealer usually in writing, that a product is of certain quality |
| express warranty | made orally or in writing and promises a specfic quality of performises |
| implied warranty | is imposed by law and is understood to apply even though it has no tbeen stated |
| Mediation | involes the use of a third party who tries to solve the conflict between consumer and business |
| Arbitration | results in a decision that is legally binding |
| small claims court | thsese courts solve disputes which are small quickly and cheaply |
| class Action suit | legal action from people who all have the same grievance. A small group of people or person that rerpresents a large group |
Created by:
johnfreund1
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