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JC Bus. chapter 26
Industrial relations
Term | Definition |
---|---|
Industrial Relations | Industrial refers to the relationship that exists between employers and employees in a particular workplace. |
Trade Union | A trade union is an organisation of workers whose main objectives are to protect the jobs of their members and improve their pay and conditions. |
Shop Steward | The Shop steward is the person elected by the trade union members to represent them in the workplace. |
Conciliation | Conciliation is the process of bringing two sides of a dispute together to discuss the problem and try to reach a solution that they both accept. |
Arbitration | Arbitration is where an independent person listens to both sides of a dispute and makes a decision about how the dispute should be solved. |