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Communication
| Term | Definition |
|---|---|
| Aggressive Customer | A customer who readily complains, often loudly and at length |
| Chronic Complainer | A customer who is never satisfied and feels that there is always something wrong |
| Clientele | The clients of a company or business |
| Coaching session | |
| Complaint | |
| Customer Service | |
| Customer Service Representative | |
| High Roller Customer | A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
| Manager | A person who has control or direction of a company or business |
| Meek Customer | a customer who will generally not complain most dangerous to business because they will complain to other people |
| Rip-off Customer | a customer who wants to get something they are not entitled to receive often responds with a "not good enough" response |
| Troubleshoot | To determine what problems exist and how to correct them |