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Communication
Term | Definition |
---|---|
Aggressive Customer | A customer who readily complains, often loudly and at length |
Chronic Complainer | A customer who is never satisfied and feels that there is always something wrong |
Clientele | The clients of a company or business |
Coaching session | |
Complaint | |
Customer Service | |
Customer Service Representative | |
High Roller Customer | A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
Manager | A person who has control or direction of a company or business |
Meek Customer | a customer who will generally not complain most dangerous to business because they will complain to other people |
Rip-off Customer | a customer who wants to get something they are not entitled to receive often responds with a "not good enough" response |
Troubleshoot | To determine what problems exist and how to correct them |