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communication
Term | Definition |
---|---|
Aggressive Customer | Customer who complains loudly and length. |
Chronic complainer | customer who never satisfied and feels there is always something wrong |
Clientele | clients of a company or business |
Coaching Session | Manager trains employees to properly handle given situations |
complaint | communication from a customer that alleges deficiencies after a purchase has been made. |
customer service | company's ability to supply wants and need to customers. |
customer service representation | person in business or company most often interacts with customer before/after a transaction has occurred. |
High-roller customer | customer who expects the absolute best and is willing to pa for generally complains in a reasonable manner.v |
Manager | person who has control or direction of a company or business |
Meek customer | Customer who will generally not complain most dangerous to businesses because they will complain to other people. |
Rip-off customer | who-wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response. |
troubleshoot | determine what problems exist and how to correct them |