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communication
| Term | Definition |
|---|---|
| aggressive customer | customer who complains loud and for a long time |
| chronic complainer | a customer who never thinks anything isn't right or satisfied |
| clientele | clients of a company or business |
| coaching session | when the manager teaches a new worker howto to the job |
| complaint | something bad said to the maker of an iteam |
| customer service | people in a store trying to help them find something |
| Customer Service Representative | person who talks to customers before and after a purchase |
| High-Roller Customer | a customer who expects the best and complains in a responsible manor |
| manager | person who runs the business |
| meek customer | doesn't complain in the store but will to their friends |
| rip-off customer | tries to get stuff they are not supposed to |
| troubleshoot | find problems and fix them |