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communication
Term | Definition |
---|---|
Aggressive customer | a customer who readily complains , often loudly and at length |
chronic complainer | a customer who is never satisfied and feels that there is always something wrong |
clientele | clients of a company or business |
coaching session | when a manger trains employees how to properly handle situations |
complaint | communication from a customer that alleges deficiencies after a purchase has been made |
customer service | a company's ability to supply wants and needs to a customer |
customer service representative | person in a company or business that most often interacts with the customer before and after a transaction has occured |
High-roller customer | customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
manger | person who has control or direction of a company or business |
meek customer | customer who will generally not complain most dangerous to businesses because they will complaint o other people |
rip off customer | customer who wants to get something they are not entitled to receive often responds with a repetitive " not good enough" response |
troubleshoot | to determine what problems exist and how to correct them |