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Communication
Term | Definition |
---|---|
Aggressive Customer | Readily complains long at loudly |
Chronic Complainer | Never satisfied |
Clientle | clients of company or buisness |
Coaching session | when a manager trains employees |
Complaint | Communication from a customer that alleges deficiencies after a purchase has been made |
Customer Service | a company's ability to supply wants and needs to customers |
Customer service represenative | the person in a business that most interact with the customer before and after a transaction has occured |
High roller customer | expects the absolute best |
Manager | A person who has control over a company or business |
meek customer | never complains but dangerous when complaining to other people |
Rip off customer | who wants something they are not entitled for |
Troubleshoot | To determine what problems exist and how to correct them |