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Communication
| Term | Definition |
|---|---|
| Aggressive Customer | Readily complains long at loudly |
| Chronic Complainer | Never satisfied |
| Clientle | clients of company or buisness |
| Coaching session | when a manager trains employees |
| Complaint | Communication from a customer that alleges deficiencies after a purchase has been made |
| Customer Service | a company's ability to supply wants and needs to customers |
| Customer service represenative | the person in a business that most interact with the customer before and after a transaction has occured |
| High roller customer | expects the absolute best |
| Manager | A person who has control over a company or business |
| meek customer | never complains but dangerous when complaining to other people |
| Rip off customer | who wants something they are not entitled for |
| Troubleshoot | To determine what problems exist and how to correct them |