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Communication
Term | Definition |
---|---|
Aggressive Customer | readily complains and often loud |
Chronic Complainer | a never satisfied customer |
Clientele | the client of a company or business |
Coaching Session | a manager that trains employees how to properly handle given situations |
Complaint | a customer that tells a problem to a employee |
Customer Service | a company's ability to supply want and needs to customers |
Customer Service Representative | the person in a business or company that most often interacts with a customer before and after a transaction has occurred |
High-Roller Customer | a customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
Manager | a person who has control or directional of a company or business |
Meek Customer | non-complain customer |
Rip-Off Customer | a custom how wants to get something they are not entitled to |
Troubleshoot | to determine what problems exist and how to correct them |