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communication
Term | Definition |
---|---|
Aggressive Customer | a customer who readily complains |
Chronic Complainer | A customer who is never satisfied and feels that there is always something wrong |
Clientele | The clients of a company or a business |
Coaching Session | when a manager trains employees how to properly handle given situations |
Complaint | communication from a customer that alleges deficiencies after a purchase has been |
Customer Service | a company's ability to supply wants and needs to customers |
Customer Service Representatives | the person in a business or company that most often interacts with the customer before and after a transaction has occured |
High-Roller Customer | a customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
Manager | a person who has control or direction of a company or business |
Meek Customer | a customer who will generally not complain most dangerous to business because they will complain to other people |
Rip-Off Customer | a customer who wants to get something they are not entitled to receive often responds with a repetitive "not good enough response" |
Troubleshoot | to determine what problems exist and how to correct them |