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communication
| Term | Definition |
|---|---|
| Aggressive customer | readily complains,often loudly and at laugh |
| Chronic Complainer | Never satisfied and feels that there is always something wrong. |
| Clientete | Clients of a company or a business |
| Coaching Sessions | Trains employees how to properly handle given situations. |
| complaint | communication from a customer that allege deficienies after a purchase has been made. |
| customer service | ability to supply wants and needs to customers |
| Customer Service Representative | Person in a business or company that most often interact with the customer before and after transaction has occured |
| High-Roller customer | Customer who expect the absolute best and is willing to pay for it generally complains in a reasonable manner |
| Manager | who has control or direction of a company or business |
| Meek Customer | who will generally not complain most dangerous to businesses because they will complain to other people |
| Rip-off customer | Customer who wants to get something they are not entitled to receive "not good enough"response |
| Troubleshoot | Determine what problems exist and how to correct them |