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Communication
Term | Definition |
---|---|
Aggressive Customer | A customer who readily complains, often loudly and at length |
Chronic Complainer | A customer who is never satisfied and feels that something is wrong |
Clientele | Clients |
Coaching Session | When managers train empolyee's |
Complaint | A complaint |
Customer Service | Ability to supply wants and needs of a customer |
Customer Service Repesentative | The person who interacts with the customer |
High- Roller Customer | Someone who expects the best and willingly pays |
Manager | Control |
Meek Customer | Customer who complains to other customers |
Rip-Off Customer | Customer who feels ripped off |
Troubleshoot | Determine a problem and fix it |