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Communication

TermDefinition
Aggressive Customer A customer who readily complains, often loudly and at length
Chronic Complainer A customer who is never satisfied and feels that something is wrong
Clientele Clients
Coaching Session When managers train empolyee's
Complaint A complaint
Customer Service Ability to supply wants and needs of a customer
Customer Service Repesentative The person who interacts with the customer
High- Roller Customer Someone who expects the best and willingly pays
Manager Control
Meek Customer Customer who complains to other customers
Rip-Off Customer Customer who feels ripped off
Troubleshoot Determine a problem and fix it
Created by: hyoung9676
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