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Communication

TermDefinition
Aggressive Customer readily complained, often loud
Chronic Complainer is never satisfied and feels thinks there is always something wrong
Clientele a company of business
Complaint deficient a customer has made after a purchase has been made
Customer Service a company's ability to supply wants and needs to customers
Customer Service Representative a person that interacts with a customer before and after a transaction has occurred
High Roller Customer a customer who expects the best and is willing to pay for it in a reasonable manner
Manager a person who has control of a company or business
Meek Customer a customer who will generally not complain most dangerous to bushiness because they will complain to other people
Rip-off Customer a customer who wants to get something they are not entitled to and often responds with " not good enough "
Troubleshoot Determines what problems exist and how to react to them
Coaching Session a manager trains employees how to properly handle a given situation
Created by: zrunyon6925
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