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communication
Term | Definition |
---|---|
Aggressive Customer | often complains and is aggressive |
Chronic Complainer | never satisfied always thinks something is wrong |
Clientele | clients of company or buisness |
Coaching session | manager trains employees for a situation |
Complaint | customer is unsatisfied after the purchase and communicates with a employee |
Customer Service | a company's ability to help or satisfy customer |
Customer service Representative | person to interact most with customer before and after transaction is made |
High-Roller Customer | wants the best and is willing to pay for it but generally complains in a reasonable matter |
Manager | has control or direction of a company or buisness |
Meek Customer | will not not complain but is most dangerous because they will complain to others |
Rip-Off Customer | wants to receive something they are not entitled for often respond with 'not good enough" |
Troubleshoot | to determine what problems exist and how to correct them |