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communication
| Term | Definition |
|---|---|
| Aggressive Customer | often complains and is aggressive |
| Chronic Complainer | never satisfied always thinks something is wrong |
| Clientele | clients of company or buisness |
| Coaching session | manager trains employees for a situation |
| Complaint | customer is unsatisfied after the purchase and communicates with a employee |
| Customer Service | a company's ability to help or satisfy customer |
| Customer service Representative | person to interact most with customer before and after transaction is made |
| High-Roller Customer | wants the best and is willing to pay for it but generally complains in a reasonable matter |
| Manager | has control or direction of a company or buisness |
| Meek Customer | will not not complain but is most dangerous because they will complain to others |
| Rip-Off Customer | wants to receive something they are not entitled for often respond with 'not good enough" |
| Troubleshoot | to determine what problems exist and how to correct them |