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Communication
| Question | Answer |
|---|---|
| Agressive customer | an angry customer |
| Chronic Complainer | a customer that is never satisfied |
| Clientele | the clients |
| coaching system | when management trains employees |
| complaint | when a customer is unhappy with a product |
| customer service | a company's ability to supply wants and needs of customers |
| Customer Service Representative | the person the customer talks to |
| High-Roller Customer | a customer who expect the absolute best |
| Manager | a person who has control or direction of a company |
| Meek Customer | a customer who will not complain to the business but to other people |
| Rip-Off Customer | a customer who want to get something that is not entilled to them |
| Troubleshoot | determines the problems |