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| Term | Definition |
|---|---|
| aggressive customer | a customer who readily complains, often loudly and at length |
| chronic complainer | a customer who is never satisfied and feels that there is always something wrong |
| clientele | the clients of a company or a business |
| coaching session | when a manager trains employees how to properly handle given situations |
| complaint | communication from a customer that alleges deficiencies after a purchase has been made |
| customer service | a company's ability to supply wants and needs to customers |
| customer service representative | |
| high-roller customer | |
| manager | |
| meek customer | |
| rip-off customer | |
| troubleshoot |