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Communications
Term | Definition |
---|---|
Aggressive Customer | Customer who readily complains often loud and long. |
Chronic Complainer | Customer never satisfied feels there is always something wrong. |
Clientele | Clients of a company or business. |
Coaching Session | Manager trains employees how to properly handle given situations. |
Complaint | Communication from customer that alleges deficiencies after purchase has been made. |
Customer service | Company's ability to supply goods and needs to customers. |
Customer Service Representative | Person from company or business that interacts with customer before and after transaction has occurred. |
High-Roller Customer | Customer expects the absolute best willing to pay complains for reasonable manner. |
Manager | Person control or direction of company or business. |
Meek Customer | Generally don't complain dangerous to businesses complain to other people. |
Rip-Off Customer | Want to get something they are not entitled to receive often responds negative. |
Troubleshoot | Determine what problems exist and how to correct them. |