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communication
Term | Definition |
---|---|
Agressive customer | A customer who complains loud and often |
chronic complainer | a customer who is never satisfied and always feels like something is wrong |
clientele | the clients of a company or business |
coaching session | when a manager trains employees how to properly handle given situations |
complaint | a complaint that alleges deficiencies from a customer after a purchase has been made |
customer service | A companies ability to supply wants and needs to customers |
customer service representative | the person in a business or company that most often interacts with the customer before a transaction has occured |
high roller customer | a customer who expects the absolute best and is willing to pay for it generally in a reasonable manner |
manager | person who has control or direction of a comoany or business |
meek customer | a customer who will generally not complain most dangerous to a business because they will complain to other people |
rip off customer | a customer who wants to get something they are not entitled to recieve |
troubleshoot | to determine what problems exist and how to correct them |