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communictaion
Term | Definition |
---|---|
Aggressive customer | readily complains loud and long |
chronic complainer | a customer who never is satisfied and thinks every things wrong |
clientele | the clients of a company or business |
coaching session | employees trained by manager to handle situations the right way |
complaint | customer that alleges deficiencies after a purchase has been made |
customer service | a company's ability to supply a customers wants and needs |
customer service representative | person in a business or company that most often interacts with the customer before and after a transaction has occurred |
high-roller customer | customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
mannager | person who has control or direction of a company or business |
meek customer | will generally not complain most dangerous business because they will complain to other people |
ripoff customer | wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response |
troubleshoot | to determine what problems exist and how to correct them |